FAQ
- Home
- /
- FAQ
-
How do I book bus tickets online?
Answer: You can easily book bus tickets online through our website or application. Simply select your desired route, fill in passenger information, and make payment through your preferred method. For more booking instructions, please visit the How to Book section.
-
What payment methods are available?
Answer: We support various payment methods such as credit/debit cards, QR code payments, bank transfers, and payments at 7-Eleven convenience stores. For more details on payment methods, please visit the Payment Methods section.
-
Can I change or refund my bus ticket?
Answer: You can change or refund your bus ticket according to the policy of the selected service provider. Please check your booking details or contact our customer service for further assistance.
-
What should I do if I encounter issues with booking or payment?
Answer: If you experience any issues with booking or payment, please contact our customer service immediately via email or phone. Our team is ready to assist you.
-
Are there any special promotions or discounts for online bookings?
Answer: We regularly offer special promotions and discounts for online bookings. Please check our promotions page for current offers and don't forget to subscribe to our newsletter for updates and exclusive deals.
-
How far in advance can I book bus tickets?
Answer: You can book bus tickets up to 90 days in advance, depending on the policy of the selected service provider. Please check the service schedule for your desired travel date and time.
-
What should I do if I forget my booking information?
Answer: If you forget your booking information, please contact our customer service with your name, email or phone number used for the booking, and proof of payment (if available) so we can assist you in retrieving your booking.
-
Who should I contact if I leave something on the bus?
Answer: If you leave something on the bus, please contact the destination station or our customer service with details about the lost item, such as travel time, bus number, and description of the item, so we can help you locate it.
-
How many minutes in advance should I arrive at the bus station?
Answer: We recommend arriving at the bus station at least 30 minutes before the scheduled departure time to allow time for ticket verification, printing, and preparation before boarding.
-
Is there a pick-up service to my accommodation?
Answer: Pick-up services are available on certain routes, depending on the service provider and destination you choose. Please check the route selection page or contact our customer service for more information.